Yes, you can access any of your Santander Business Accounts as long as they are linked to the profile you have registered for online banking. To add an account, please call 0845 607 0666.

How do I link accounts?

Please call 0845 607 0666 to link an account to your online banking profile.

Why can’t I see all my accounts when I log on?

This could be because they have not been linked to the profile you have registered for online banking. Please call 0845 607 0666 to check and add an account.

Do I need a separate log on for all my accounts?

No, you can access any of your Santander Business Accounts as long as they are linked to the profile you have registered for online banking. To add an account, please call 0845 607 0666.

Why can I see my personal accounts when I log in as a business customer?

This is because your accounts are linked to the same online banking profile. If you would like to de-link your accounts, please call 0845 600 4388.

Can I transfer money between accounts?

If you have more than one card-based account, or an e-mortgage account, we can link them all so you can get all balance and transaction details whenever you log on to Online Banking, use telephone banking or at a Santander cash machine. For more information take a look at our online demo , or give us a call on 0845 607 0666.

How do I transfer funds using Online Banking?

To move money between linked accounts:
From your personal homepage:
Click on the 'account number’ or ‘reference number’ link for your main business bank account.
Click on 'Move Money' from the left-hand menu.
Select the accounts you wish to move money from and to and enter the desired amount. The money will be transferred directly to the account you choose.
In some circumstances, transactions may not appear on your account straight away, but we will update all your accounts by the end of the day, or the following day if your transaction is completed after 5.30pm.
Any errors in your request will be highlighted with an asterisk (*). Should you require any further clarification, you can contact our e-Commerce Support Line on 0845 6004388*, international number +44 1908 238013. Advisors are able to assist from 7am - 11pm Mon-Sat and 9am-9pm Sun.

Pay a bill, pay a standing order, transfer funds to someone else's Santander Account, or transfer funds to a non-Santander Account:
From your personal homepage click on the green account number link.
Select 'Payments' from the left-hand menu.
Click on the 'Set up new payment' button.
Select which account you want to make the payment from by using the drop-down box.
Enter the sort code, account number and reference number of the person you want to pay.
In the 'I want to call this payment' box, enter a name that will help you recognise the payment. This name will appear on your list of payments.
If you want to make a payment straight away, select 'Make a payment and save these details' from the bottom drop-down box.
If you do not want to make a payment just yet, select 'Save details for future use'.
Enter the amount you wish to pay and either to pay now or enter the date you wish the payment to leave your account.
Click on 'Submit' and then confirm the details on the following screen.
Once you have clicked on 'Confirm' you will be given a transaction reference number as confirmation that your request has been received. We advise that you make a note of this reference number for your records.
Please allow four working days for your payment to be received. If we receive your request before 5.30pm on a working day we will normally process your request immediately. If we receive your request after 5.30pm or on a non-working day we will normally make your payment by 9am the following working day. Your payment will appear as 'pending' until it is processed.

If you need further clarification or experience any further problems regarding our online banking service, please call our e-Commerce Support Line on 0845 6004388*, international number +44 1908 238013. Advisors are available to assist from 7am - 11pm Mon-Sat and 9am - 9pm Sun.

Can I move money between accounts that belong to different businesses?

Yes. How you do this depends on whether the accounts are linked to the same online banking profile. You can move the money instantly if they are linked to the same card otherwise you need to follow the bill payment process.

If your accounts are linked, please follow the instructions for transferring money between linked accounts. If you would like to link accounts please call 0845 607 0666.
If you’re accounts are not linked, please follow the instructions for transferring money to another Santander account.

How do I order cheque books and paying in books?

You can order them by calling us on 0845 607 0666 (open 8am-9pm Mon-Fri, 8am-1pm Sat) or you can write to us at Santander Business Banking Centre, 301 St Vincent, Glasgow, G2 5NT.

How do I order deposit envelopes?

You can order them by calling us on 0845 607 0666 (open 8am-9pm Mon-Fri, 8am-1pm Sat) or you can write to us at Santander Business Banking Centre, 301 St Vincent, Glasgow, G2 5NT.

These products are available to businesses with a turnover of £1 million or less

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