Below are the most commonly asked questions about Access from abroad, if you can not find the answer to your question, you can contact us either by phone or email.
> How do I notify you of a change of address?
> How do I find my IBAN number?
> Can I use my cash card abroad?
> Can I use my Visa Debit Card abroad?
To help us respond to your call more efficiently, please call the most appropriate number from the list below.
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For contact about: |
Telephone: |
Opening times: |
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Change of address |
+44 1908 237963* |
7am -11pm Mon-Sat, 9am to 6pm Sun |
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Online banking Support |
+44 1908 238013* |
8am-7pm Mon-Fri, 9am-2pm Sat |
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Telephone banking service |
+44 1908 237963* |
7am -11pm Mon-Sat, 9am - 6pm Sun |
For general enquiries, you can also contact us by email. Please remember not to include any acocunt related information for security purposes.
How do I notify you of a change of address?
Please print off and complete the change of details form below. Alternatively you can get a copy of the form by either calling us on 08459 724 724 (we're available Monday to Saturday from 7am to 11pm) or from your local branch.
Once you have completed the form you can send your request to us at:
Customer Service Banking Operations
Account Changes 1 Team
PO Box 297
Bradford
BD1 1BR
You can either print off and fill in the form above or write to us including; your account number(s), your new address details, and a telephone number that we can contact you on. If you have any other types of account with us, please also include this information, and we'll liaise with the relevant colleagues to update your address details on those as well.
You'll also need to provide us with a copy of each account holder's current passport clearly showing the date and place of birth, and the signature. When we've received your instructions we should be able to change your address within a few days, and we'll write to let you know.
How do I find my IBAN number?
Your IBAN number is printed on the first page of your monthly statement under ‘your account summary’, but you can also get it by calling us on 0845 972 4724. We're open Monday to Saturday from 7am to 11pm.
Can I use my cash card abroad?
You can use your Santander card abroad in machines displaying the Cirrus symbol.
You should know that:
- You are able to make cash withdrawals of up to £300 per day from the Cirrus network
- There is a 1.5% minimum £1.99 charge for using the Santander Cash Card with Cirrus abroad
- Only your primary* account can be accessed via the Cirrus Network
- Santander will not charge customers using Santander or LINK cash machines in the UK
To find cash machines abroad, visit: www.link.co.uk. Please note, Santander cannot be held responsible for information displayed on other websites.
Can I use my Visa Debit Card abroad?
You’re able to use your Visa Debit Card in the Visa worldwide network of cash machines and with merchants displaying the VISA sign.
With the Santander Credit Card you are charged a foreign exchange fee of 2.75% for every transaction. In addition, cash withdrawals are charged separately at 1.5% of amount withdrawn – minimum charge £1.99. Please note, if you use your Visa Debit Card to purchase foreign currency or travellers cheques this charge will apply. There is also a £1.25 fee on purchases abroad in currency other than sterling.
With the Santander Zero Card you are charged absolutely no foreign exchange fees – so what you see is what you pay.
To search for a VISA cash machine, wherever you are in the world, visit:
http://www.visaeurope.com/personal/findacashmachine/main.jsp
Please note that Santander cannot be held responsible for information displayed on other websites.
Also, if you’re intending to visit France, Germany, Cuba or Japan, it’s advisable to discuss your card usage by calling us on 0845 972 4724* (International telephone number 00 44 1908 237 963*). We’re open Monday to Saturday, from 7am to 11pm (UK time).
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